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Cedenna's Technological Projects Development Group has created a service management system that allows regulating the protocols of the center for the reception and treatment of samples and, in this way, establish a more fluid and environmentally sustainable relationship with the companies that request the benefits that Cedenna offers. The system considers a standard form for the reception of samples, and includes indications on the amount of material required, to avoid over-stock. A detailed protocol is included for the excess material, eventually considering the cost of disposal and / or return of these samples.